FAQ
China
We welcome you to visit, please let us know in advance so that we can arrange a pick-up for you.
We mainly managing original parts for Volkswagen,Audi and Skoda, and we also offer original parts for Mercedes Benz, BMW, and Porsche. Please feel free to contact us by E-Mail or WhatsApp if you cannot find the parts you need, we will try our best to sourcing for you.
In addition to PayPal, we also support credit card payments such as Visa, Mastercard, etc. You can choose the payment method when doing the payment.
Yanwen Shipping for regular and cheap transportation, FedEx for faster but more expensive shipping . You can also designate certain logistics companies by contacting customer service.
We welcome bulk orders. Please feel free to contact us by E-Mail or WhatsApp for discount if you are going to place bulk orders.
Yes, we manufacture molds and do mass production according to client's requirements.
We promise to arrange delivery within three days after payment received (excluding holidays in China). Usually, it will takes two to three weeks for transition for most countries, for expedited shipping, it will takes about one to two weeks. If there are any special circumstances, we will contact you via email.
You can find Logistics tracking at the top of our homepage, where you can track your package information through the tracking number we sent you. If there are abnormal displays or situations that package cannot be traced, please contact us immediately for assistance.
Because the vast majority of electronic accessories are Volkswagen original parts, such as virtual cockpit, air conditioning panel, etc., so they require coding to function properly after installation. We suggest that you go to a professional retrofit store to retrofit.
If the order is placed and the goods are not sent, contact customer service to cancel the order. But if the goods are shipped, the order cannot be cancelled.
Due to the unique nature of some products, we do not support returns without reason. Please think twice before purchasing. If the product is damaged after receiving it, please keep your evidence and contact us for compensation.